Legal

Privacy Policy

Last Updated: 10 June 2025 | Effective: 10 June 2025

1. Introduction

Willkeep ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.

This policy applies to all interactions with Willkeep — including our website at willkeep.sbs, enquiry forms, and the delivery of our estate records and legacy organisation programmes in Nakhon Ratchasima, Thailand.

If you have questions about this policy, please contact us at [email protected].

2. Who We Are

Data Controller: Willkeep
Address: 41 Mittraphap Road, Nai Muang, Mueang, Nakhon Ratchasima 30000, Thailand
Email: [email protected]
Phone: +66 44 257 813

3. What Information We Collect

We may collect the following categories of personal data:

Identity data: full name, initials
Contact data: email address, phone number, postal address
Enquiry data: the content of messages submitted through our website form
Technical data: IP address, browser type, pages visited (collected via analytics cookies with your consent)
Session notes: information shared verbally or in writing during facilitation sessions (held confidentially and returned or deleted at your request)

We do not collect sensitive categories of personal data (such as health, financial account numbers, or identity card numbers) through our website. Any sensitive information shared during programme sessions is subject to strict confidentiality protocols described in our service agreement.

4. How We Collect Information

Directly from you via our website contact form
Via telephone or email enquiry
During the delivery of our programmes (facilitation notes)
Automatically through cookies and similar technologies (with consent)

5. Legal Basis for Processing

We process your personal data on the following grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

Consent: for marketing communications and analytics cookies
Contractual necessity: to deliver programme services you have requested
Legitimate interests: to respond to enquiries and improve our service delivery
Legal obligation: where required to comply with Thai law

6. How We Use Your Information

To respond to enquiries submitted through our website
To schedule and deliver facilitation sessions and workshops
To send written summaries following programme sessions
To send service updates or information about our programmes (with your consent)
To improve our website and understand how visitors use it (analytics)
To comply with applicable Thai laws and regulations

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

Enquiry data: up to 12 months from last contact, unless a programme is engaged
Programme client records: up to 3 years from the end of the last active programme, unless you request earlier deletion
Session notes: returned to the client or securely deleted within 30 days of session completion unless ongoing programme is active
Technical/analytics data: up to 26 months

8. Data Sharing

Willkeep does not sell or rent your personal data. We may share data only in the following limited circumstances:

With IT service providers who host our website and email systems (under data processing agreements)
With analytics providers (only if you have consented to analytics cookies)
When required to do so by Thai law or a competent authority

We do not share information with referral partners or professional practitioners without your explicit request and consent.

9. Data Security

We take reasonable measures to protect your personal information, including:

Encrypted transmission of data via HTTPS
Access controls limiting who within Willkeep can access personal records
Secure storage of physical session notes
Regular review of data handling practices

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority within the timeframe required by the PDPA.

10. Cookies

Our website uses cookies to function and to understand usage patterns. You can manage your cookie preferences at any time. For full details, see our Cookie Policy.

11. Your Rights Under Thai PDPA

As a data subject under the Personal Data Protection Act B.E. 2562, you have the following rights:

Right to access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your personal data (subject to legal retention requirements)
Right to restriction: request that we limit how we process your data
Right to portability: receive your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: at any time, for processing based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC).

12. Third-Party Links

Our website may contain links to external websites. Willkeep is not responsible for the privacy practices of those sites and encourages you to review their policies independently.

13. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the revised policy. We will notify active programme clients of material changes by email.

15. Contact for Privacy Matters

For any privacy-related questions or to exercise your rights, please contact:

Willkeep
41 Mittraphap Road, Nai Muang, Mueang, Nakhon Ratchasima 30000
Email: [email protected]
Phone: +66 44 257 813